Orders & Payments
Everything You Need to Know Before You Buy
Can I order custom / made-to-order items?
- Yes — many of our products can be customized in size, finish, or material.
- Please contact us with your desired specifications.
- Lead times for custom items are typically 4-6 weeks depending on the requirments.
What are your payment options?
We accept Razorpay Secure (UPI, Cards, Int'l Cards, Wallets) (UPI, Cards, International Cards and Wallet – all secured by Razorpay.
How do I track my order?
Once your order has been dispatched, our team will share a tracking number with you.
Can I visit your showroom?
Yes, our stores are open to visitors and buyers. Kindly check which of our stores in India is nearest to you.
Shipping & Delivery
How & When Your Order Will Reach You
Do you ship internationally / what about customs and duties?
Yes, we ship globally.
International customers are responsible for import duties, taxes, and customs fees.We declare the actual value of goods for customs.
Do you ship internationally / what about customs and duties?
Yes, we ship globally
International customers are responsible for import duties, taxes, and customs fees.
We declare the actual value of goods for customs.
What about damage in transit?
Inspect your package on delivery. If there is damage, note the damage, take photographs, and contact us within 2 days. We will arrange for repair/replacement depending on the situation.
Do you offer warranty or repair services?
Yes - we offer a 1-year warranty on manufacturing defects for our lights, furniture and rugs.
Wear and tear, misuse, or environmental damage are not covered.
Repair services are chargeable, contact us and we’ll arrange to assess and quote.