Returns, Replacements & Store Credit Policy

At Hatsu, every piece is thoughtfully designed and crafted with care. Many of our products are custom-made or made to order, so we maintain a limited return policy to ensure quality and fairness.

Return Window

Return or exchange requests must be made within 2 days of delivery.

Please inspect your order upon arrival and notify us immediately if there are any issues.

Custom & Made-to-Order Items

All custom-made and made-to-order products are final sale and are not eligible for return, exchange, refund, or store credit, except in the case of products that arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within 2 days of delivery by emailing hello@hatsu.in.

• Include clear photos or videos of the product and its original packaging.

• Once the claim is reviewed and approved, we will provide a free replacement. If a replacement is unavailable, we may issue store credit equal to the value of the affected item.

Returns for Eligible Non-Custom Products

If a return is approved for an eligible non-custom product:

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase is required.

• Return shipping costs, if applicable, are the responsibility of the customer.

• No cash or original payment refunds will be provided. Approved returns will be issued as Hatsu Store Credit, which can be used toward future purchases.

Store Credit

• Store credit is issued after the returned item has been received and inspected.

• Store credit cannot be redeemed for cash or transferred to another person.

• Any applicable validity period will be communicated when the credit is issued.

We appreciate your understanding and support as we continue creating thoughtfully crafted products with the highest attention to quality.