Return & Exchange Policy
At Hatsu, every piece is thoughtfully designed and made with care. Since many of our products are custom-made, we follow a clear and limited return policy to maintain quality and fairness.
Return Window
We accept return or exchange requests within 2 day of delivery.
Please inspect your order upon arrival and report any issues immediately.
Custom & Made-to-Order Items
All custom or made-to-order products are non-returnable and non-refundable.
Damaged Items
If your order arrives damaged:
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Notify us within 2 day of delivery at hello@hatsu.in
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Include photos/videos of the damage and the packaging
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We will offer a free replacement for damaged items
Conditions
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Items must be unused and in their original packaging
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Proof of purchase is required
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Shipping charges (if any) for approved returns must be covered by the customer
We appreciate your understanding and support as we work to deliver quality products with thoughtful craftsmanship.